FAQ

On this page you will find a series of questions and answers to solve all your doubts.

• General questions
• Questions about payments
• Creating and managing my account
• Creation and management of an advertisement
• Manage my booking requests
• Bookings: How to manage them
• Claims, litigation and bonds
• After renting: valuations

General questions

1. When will my boat be available for charter?
   
   Following the publication of Royal Decree 186/2023,, the rental of boats registered in List Seven will be allowed from 15 August 2025. The website will be launched a few months in advance so that customers can book the boats always from the date stipulated in the law.
   
   
2. Where can I rent my boat?
   
   Lista Séptima was created as a boat rental platform for the whole of Spain.
   
   
3. What does Lista Séptima offer you?
   
   We take care of the management of your boat so that you can rent it safely and in compliance with the regulations, connecting it with potential customers through our platform. In addition, we advise you on every step of the process and verify that your boat complies with all legal requirements, so that you only have to worry about handing over the keys on the day of booking.
   
   
4. Can I rent my boat if it is not on a mooring?
   
   No. Only boats with moorings may be rented in List Seven.

Questions about payments

1. When will I receive my money?
   
   Once the booking is registered, 25% of the amount will be credited to your bank account. The rest will be paid once the booking has been completed.
   
   
2. How can I add or change my IBAN / RIB? 
   
   You must add your IBAN from your account, in the ‘My Profile’ space, and then enter the details in the IBAN box in order to receive payments for your bookings. 
   
   Enter your IBAN and BIC and click ‘Save’. 
   
   If your bank account is international (outside the SEPA zone) and therefore does not have an IBAN, please send us your bank details directly via email or WhatsApp. 
   
   We will need the following information to make a transfer to your account: 
   
   - Name of account holder 
   
   - Account number 
   
   - Name and identification number of your bank 
   
   - The address of your bank 
   
   We remind you that it is important to check your bank details so that they are always up to date and you can receive your payments.  
   
   
3. What is the commission? 
   
   We charge a commission to the client of 15%, so in no case will the owner be charged extra on this platform. 
   
   
4. How much will I receive for each rental? Where can I see the invoice for my bookings? 
   
   You will receive 100% of the price you have set for each rental, as we only apply a 15% commission to the customer.  
   
   As for invoices, you can view them by accessing your profile icon in the top right-hand corner and selecting the ‘Invoices’ option. 
   
   
5. How will the customer's payment be made?
   
   Once the rental calendars are open, the customer can pay for their booking by credit card, PayPal, bizum or bank transfer.

Creating and managing my account

1. How do I create an account on Lista Séptima? 
   
   When you access the Lista Séptima platform, you will see a button on the top right hand side of your screen called ‘Register’, when you click on it you will see a box where you will have to enter your username, email, password and phone number, then you will have to select if you are only going to book boats or if you are also going to use the platform to rent your properties. 
   
   
2. How do I change my password? 
   
   Log in to your account and go to the ‘My profile’ tab, if you scroll down to the bottom of the page you will see a section that says ‘Change password’ where you will need to enter your old password and then enter the new password you want to use. 
   
   
3. What are the steps? Help with Lista Séptima 
   
   At Lista Séptima we have closed several agreements so that you don't have to worry about anything: we offer you insurance services with SGS, ITB inspections with Atlantic and nautical management. If you prefer to make these arrangements on your own, there is no problem as long as your boat has all the documentation in order at the time of rental. 
   
   
4. How much does Lista Séptima collect from these efforts?
   
   Lista Séptima does not charge for the steps to be taken to get the boat ready for charter. The client will only have to pay the obligatory costs of insurance, registration with the tax authorities and the regulatory Technical Inspection of Boats.

Creation and management of an advertisement

1. How to create an advertisement? 
   
   It's easy to create your ad from your account! 
   
   On Lista Séptima, you can generate an ad for free, whether you are a private or professional owner. To get started, click on ‘Register your boat’ in the top right corner of our website. 
   
   From there, you can fill in all the necessary information for your advertisement, such as title, description, prices, photos, etc. 
   
   You, as the owner, decide your rates and the general parameters of your ad. Of course, we are here to advise you and accompany you in this process. 
   
   The more detailed your prices are, the more attractive your ad will be to future customers. In addition, we have created a tool to help you estimate your potential revenue on the platform; you can access it by clicking on thisLINK]. 
   We will verify that your vessel complies with all legal requirements before allowing bookings by customers. Once created and confirmed, your listing will be active and visible on our platform within 72 hours. In addition, a specialised advisor will contact you afterwards to explain how our platform works and welcome you as a new owner - we are here to help you every step of the way! 
   
   ** A tip: take the time to provide all the necessary information in the description of your boat, especially regarding additional fees such as cleaning, skipper, fuel, etc. This helps prevent potential disputes with customers and ensures a more transparent experience for both parties. This helps prevent potential disputes with customers and ensures a more transparent and satisfactory experience for both parties. 
   
   
2. How do I change my advert? 
   
   To modify your ad, log in to your account and go to the ‘My Ships’ tab at the top of your screen. 
   
   Then, in the actions column, you will see three icons, the first one is to edit the ad, the second one is to delete it and the third one is to hide it from the public. Don't forget to click on the ’Finishevery time you make a modification. 
   
   
3. Difference between a charter with and without skipper/captain 
   
   You have two alternatives for renting your boat: 
   
    - With skipper - ‘Co-sailing’: In this case, you act as the skipper or you can choose to have a professional skipper do it 
   
   - Bareboat: In this scenario, you will not be present on board, and the hirer must have the necessary licence to sail. 
   
   When you register your boat, you will find these options for you to choose the one that best suits your preferences and needs. 
   
   
4. How can I improve the position and visibility of my ad? 
   
   To increase visibility and improve the ranking of your ad, we suggest you follow these tips:
   
   - Add attractive and up-to-date photos of your ship, both at sea and in port.
   
   - Provide a detailed description of your ship.
   
   - Set a reasonable price.
   
   - Be proactive in responding to customer requests.
   
   - Offers promotional discounts for specific periods.
   
   For example, if you have not yet had any rentals, consider posting a ‘first-time renter discount’, such as offering a 20% discount for first-time renters (valid only once). These strategies will help make your ad more attractive and attract potential customers.
   
   
5. Modify my booking and keep the customer informed 
   
   If you wish to make any modification(s) to your booking (such as adding/removing equipment, or changing the location when you have an upcoming charter): 
   
   - Firstly, please use Lista Septima's internal messaging service to inform the Client of any change(s) that will occur between the time of the booking request and the first day of the charter. 
   
   - Then, contact our customer service via your Lista Séptima account to request that we make these changes to the rental contract. 
   
   If the customer accepts these changes, the booking will be modified and will stand. 
   
   If the lessee does not accept these changes,Lista Séptima may ask you to cancel the booking and will reimburse the Customer in fu  
   
   ** Our advice: please inform the client via Lista Séptima's internal messaging service but also by phone, so that you keep the proof of that communication and make sure that the client received the message. 
   
   
6. Requirements for registering my vessel
   
   To register your ship on List Seven, it is necessary:  
   
   - Prove at all times that you are the owner of the vessel or have a management mandate. 
   
   - You must have regularly declared and/or registered the vessel with the competent authorities. In addition, you must apply for a simplified clearance for the change from private to commercial use on a temporary basis.
   
   - Keep the vessel equipped and up to date, complying with technical inspections and having safety equipment appropriate to your sailing category. 
   
   - Take out insurance for the boat, including private hire. You must be able to produce a valid insurance certificate at any time, at the request of Lista Séptima and the lessee. 
   
   Compliance with these requirements ensures the security and legality of rental transactions through Lista Séptima. 
   
   
7. Is my advert contractual? 
   
   Your advertisement is contractually binding. 
   
   The lessee will select your vessel based on the information provided in your advertisement, so we urge you to take the time to write it accurately. 
   
   The advertisement details the services you offer and everything you have set up must be on board (and compliant) when the charter begins. 
   
   In the event that any of the features or equipment mentioned in your advertisement is missing during the inventory check-in, the hirer has the right to refuse to board, and we will be obliged to refund the full amount of the rental, which means that you will not be paid. 
   
   In addition, if you decide to make modifications to the advert after a booking has been validated and paid for by the renter, it is necessary to inform the renter via the conversation on the platform or via the contact details exchanged. The customer may accept these modifications or choose to cancel the rental, receiving a full refund. 
   
   
8. How do I change my availability calendar? 
   
   To change availability, log in to your account and go to the ‘Manage rentals’ tab at the top of your screen.  
   
   Your reservations will then be displayed and can be modified or rejected. 
   
   
9. How do I set the price of my rent? 
   
   If you are registering your boat for the first time, a box will appear on the form to select the price you want. 
   
   In case your boat has already been registered, log in to your account and go to the ‘My Ships’ tab at the top of your screen. 
   
   Next, in the actions column, you will see three icons, the first one is for editing the advert, when you click on it you will see the form where you can modify the price. 
   
   
10. Can I add services or extras? 
    
    Yes, if you are registering your boat for the first time, you will be given the option to add an extra in the ‘Price’ window at the top of the form. 
    
    In case your boat has already been registered, log in to your account and go to the ‘My Ships’ tab at the top of your screen. 
    
    Next, in the actions column, you will see three icons, the first one is for editing the advert, when you click on it you will see the form where you can add services or extras 
    
    
11. What is an instant reserve and how do I activate it? 
    
    Confirming a booking is now as easy as one click! Literally... 
    
    With the instant booking option, you no longer have to worry about accepting the request, as the booking will be confirmed automatically when the customer visits your ad and clicks on ‘Book’. 
    
    You can activate this function directly from your profile, making your booking process faster and easier! 
    

Manage my booking requests

1. What is a rental request? 
   
   A charter request occurs when a user has selected your boat for charter. You will be notified by e-mail each time someone makes a request. If you go to the ‘Rental management’ tab, you can decide whether to reject the booking or to confirm it.
   
   
2. How am I notified of a rental request? 
   
   Log in to your account and go to the ‘My inbox’ tab, when you log in you will see all notifications related to your account and you will also be able to contact customers. 
   
   You will also be able to view your rental requests in the ‘Rental management’ tab, where you can accept or reject requests. 
   
   
3. How to communicate with the client before accepting his application? 
   
   To communicate with the customer, you need to log in through your profile in the platform's messaging system. 
   
   After accepting the request, the customer's contact details will be provided, allowing you to communicate with them through other means if you wish. This process ensures an initial communication channel through the platform before sharing more detailed contact information. 
   
   
4. How do I accept a rental application and can I reject it? 
   
   Log in to your account and go to the ‘Manage rentals’ tab, when you log in you will see all the rentals you have active or pending management, you can then decide whether to reject the booking or issue an invoice. 

Reservations: how to manage them 

1. What should I prepare and check on the day of rental? 
   
   Before each charter, it is crucial that you prepare your boat carefully, including cleaning and making sure you have all the necessary safety items. 
   
   Remember to agree on a specific time with your tenant for check-in and be available to facilitate communication. 
   
   Before the rental day, if you prefer, you can print out the rental agreement in duplicate if you do not wish to complete it online. 
   
   For the rental day, we suggest you follow these steps: 
   
   - Verify the identification of the lessee. 
   
   - Confirm the credit card used for payment on the platform. 
   
   - Examine the lessee's original boat licence. 
   
   - Complete and sign the rental check-in form. 
    
   
   We recommend that you take all the time you need to check in and document it with photos and/or videos. 
   
   All these steps are detailed in your checklist, which you can download from your account in the ‘Rental Management’ section. This process ensures a safe and smooth experience for both parties. 
   
   
2. The ship is dirty, who takes care of the cleaning? 
   
   At the end of the rental period, it is compulsory to return the boat in a proper state of cleanliness, unless the hirer has contracted an additional cleaning option. 
   
   In case the vessel has not been cleaned by the lessee, you have the option to claim compensation for the time spent or expenses incurred. You can choose from the following options: 
   
   Amicable settlement: The lessee compensates the owner directly by returning the vessel. 
   
   Registration in the Lista Séptima damage report: You can include this information in the damage report provided by Lista Séptima and sign it together with the renter. By submitting an invoice and the signed rental documents within 24 hours after the end of the rental period, Lista Séptima will deduct the corresponding amount from the renter's security deposit. 
   
   If you are a professional landlord, you can also claim compensation from your tenant according to the conditions set out in your contract, and according to the options to which the tenant has subscribed. This ensures a fair and transparent process for both parties in case of additional cleaning. 
   
   
3. On the day of the rental, I consider that the customer does not have the necessary knowledge to make the booking without a captain, what should I do? 
   
   If the tenant has a licence to sail, but you have doubts about his or her knowledge to do so safely, you have two options: 
   
   Offer a professional skipper: The tenant can hire a professional skipper, whose payment is made directly at the port. 
   
   Request the cancellation of the rental from the customer service team: In this case, if you decide to cancel your booking, no penalty fees will apply and the cancellation policy you have set up will be followed. 
   
   To cancel your booking, please follow these steps: 
   
   - Log in to your Lista Séptima account. 
   
   - Click on ‘Rental Management’. 
   
   - Select ‘Cancel booking’. 
   
   **Important advice:** Communication with clients is essential. Do not hesitate to contact them before accepting their booking requests to assess their sailing skills and experience. This will contribute to a safer and more satisfying experience for both parties. 
   
   
4. I would like to speak to the client by phone, where can I find his phone number? 
   
   It is not possible to communicate with the customer before the booking is confirmed. 
   
   Before the booking is confirmed, you will be able to communicate with the client through the messaging system of the platform, by logging into your Lista Séptima account. In this way, you will be able to exchange queries before the rental is confirmed. 
   
   Once the booking has been confirmed, you will get your client's contact information. Both the email and phone number will be available on the booking page. The client will also have access to your contact details. If you prefer, you can also continue to communicate via the platform's messaging system.
   
   
5. What happens if the booking is cancelled?
   
   In case of cancellation of the booking, it will be the owner who will have to return to Lista Séptima 25% of the amount paid in advance within a maximum period of 7 days.

Claims, litigation and bonds 

1. The ship was returned late, dirty or out of fuel, what should I do? 
   
   At the end of the rental period, the boat must be returned on time, clean and with a full tank of fuel or at the same level as at the beginning of the rental. 
   
   In case of non-compliance, you can request compensation from your client for the costs and time lost. You have two options: 
   
   Friendly agreement: The client will compensate you upon returning the boat. 
   
   Record in the Lista Séptima damage report: You can include this information in the Lista Séptima damage report. The corresponding amount will be deducted from the client's security deposit upon submission of invoices for the incurred expenses and signed booking documents after 24 hours from the end of the rental period. 
   
   Important Notice: It is advisable to specify in your boat listing the amount the client will have to pay in case of delay in returning the boat. This ensures transparency and clarity from the outset. 

After the rental: Review 

1. Is it possible to remove comments from negative reviews? 
   
   After completing a booking, each user has the opportunity to rate the other with a star rating and leave comments. It is important to note that reviews can only be published for completed bookings. 
   
   It is not possible to remove comments from reviews left by your clients. However, you have the option to respond to these comments. To do so, go to your ongoing or past "Bookings" and click on "Leave a comment." 
   
   It's important to note that Lista Séptima reserves the right to remove any comments that violate the rules, such as those that are racist, discriminatory, or immoral. Additionally, the platform has the authority to delete the account of the user responsible for such comments. This ensures a respectful and safe environment for all users. 
   
   
2. Can I leave a review/comment for clients? 
   
   Of course! 
   
   After completing the rental, we encourage you to leave a comment about your client to evaluate your experience. To do so, go to the "My Bookings" section and click on "Leave a comment" for the specific booking. 
   
   The comment and rating will be published on the client's profile, providing valuable information for other owners and platform users. This contributes to transparency and helps build a trustworthy community on Lista Séptima.